Louisville’s humid summers and wet springs create the perfect conditions for buildup on exterior glass across multi-family properties. Add in the heavy fall leaf drop from neighborhoods like Anchorage, Prospect, and St. Matthews, where mature tree coverage is the norm, and apartment complexes face a constant battle to maintain curb appeal. For property managers competing for tenants, dirty windows and grimy common areas send the wrong message at exactly the wrong time.
Omega Window Cleaning brings a property manager-first approach to exterior cleaning for apartment complexes throughout the Louisville metro. Founded in 2018 by Steve Rock, a former Louisville firefighter, the company operates with the discipline and attention to detail you would expect from that background. Every technician completes a two-week training program, and uniform standards are strict from top to bottom.
If your property needs a single-vendor solution for exterior cleaning, call 502-619-4676 to schedule a facility walk-through. We will assess your buildings, discuss scope, and deliver a custom quote within 24 hours.
Apartment complex pricing is built around property-wide scope, not residential per-pane rates. We prefer to meet property managers in person, walk the facility, and understand the full scope of work before providing pricing. Variables that affect your quote include building count, stories per building, window counts per unit, common area glass, and access logistics. Pricing is customized based on property size, building configuration, and service frequency.
For smaller storefronts or properties with accessible online imagery, quotes may be delivered within one hour during business hours (8 AM to 7 PM). Larger commercial facilities receive quotes within 24 hours of the facility walk-through.
Apartment complexes establishing regular cleaning schedules receive percentage discounts based on frequency. Whether you schedule quarterly, biannual, or annual service, your discount is calculated accordingly. Properties bundling multiple services, such as HOA exterior cleaning, storefront cleaning, post-construction window cleaning and commercial window cleaning, receive additional bundle discounts. Exact discount rates depend on service frequency and scope, and we provide custom pricing during your facility assessment.
For larger commercial facilities, we schedule an in-person facility walk-through. During the walk-through, we assess building count, window counts, stories, common areas, access logistics, and any site-specific challenges. Your quote arrives within 24 hours of assessment, and from there, we coordinate directly with your management team. You handle resident communication. We handle cleaning.
Most apartment windows are standard residential-style: double-hung, single-hung, or fixed-pane glass. We clean these using water-fed pole systems with RODI (reverse osmosis deionized) purified water, enabling ground-level cleaning for multi-story buildings. When water-fed poles are not practical, we use traditional hand-cleaning with Dawn and water.
Storm windows are common in older Louisville apartment buildings. These require careful disassembly, cleaning, and reassembly, with pricing reflecting the additional labor. Delicate or antique glass, including leaded and stained glass, is hand-cleaned with non-abrasive methods.
Sliding glass doors on patios and balconies are cleaned as part of exterior window service. Track cleaning is available as an add-on. French pane doors with multiple individual panes are priced per pane.
Leasing offices, clubhouses, fitness centers, and lobbies can receive full interior and exterior cleaning without unit-by-unit coordination. These high-visibility spaces are prioritized to support property marketing.
We do not offer pressure washing, house washing, or gutter whitening. If window frames, sills, or seals show damage, we document and report the condition but do not perform repairs. Mid-rise buildings are handled routinely; extremely high-rise projects are assessed case-by-case.
Steve Rock spent over a decade as a Louisville firefighter before founding the company in 2018. That background shapes everything: hard work, attention to detail, safety protocols, and genuine care for people.
We do not communicate directly with residents. Property managers use their existing communication channels to notify tenants of upcoming service. This clear division prevents confusion and lets us focus on service delivery.
Every technician completes a two-week training program covering window cleaning methods, safety protocols, and our systematic approach. Uniform standards are strict, and property managers can expect consistent professionalism every visit.
Water-fed pole systems enable ground-level cleaning for multi-story buildings. For mid-rise buildings requiring roof access, we use ladder systems with two-man safety protocols, harnesses, ropes, Cougar Paws (roof boots), and steep gear shorts.
We maintain a $3 million liability insurance policy with documentation available upon request. We are BBB Accredited and CLIPA Certified.
Steve was born and raised in Louisville. The company gives back through an annual Thanksgiving dinner program that has fed nearly 3,000 people.
Property managers contact us via phone at 502-619-4676 or through our website. For larger commercial facilities, we schedule an in-person facility walk-through to assess building count, window counts, stories, common areas, and access logistics.
Your quote is delivered within 24 hours of the facility walk-through. Frequency discounts are applied for recurring contracts, and you receive a single point of contact for scheduling and communication.
We coordinate service dates with property management. Property managers handle all resident notification through their existing channels. We do not contact residents directly.
Technicians arrive in uniform. Safety setup includes traffic cones in parking areas, hose management for pedestrian safety, and ladder placement away from landscaping.
We follow a systematic approach: start at the front of each building, go left, cover every area. Water-fed pole systems with RODI purified water handle most exterior cleaning efficiently. Traditional hand-cleaning is used where water-fed poles are not practical.
Technicians perform a final walkthrough. Any issues identified are documented and reported to property management, and a completion report is provided.
Before leaving, we confirm the next service date per your contract agreement. Property managers can adjust frequency or scope based on seasonal needs.
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We stand behind our work with a streak-free window guarantee. If property managers identify quality issues, we return to address concerns at no additional charge. A different team may be dispatched if needed. For properties bundling gutter cleaning, we offer a clog-free gutter guarantee.
Our guarantee covers quality of cleaning performed, areas included in the agreed scope, and return visits to correct legitimate quality issues. It does not cover pre-existing damage, issues caused by weather or tenant activity after service, or repairs of any kind.
We carry a $3 million liability policy with documentation available for vendor compliance. Our focus is on making it right.
We coordinate directly with property management for scheduling and scope. We do not contact residents directly. Property managers use their existing communication channels, such as email, community boards, or resident portals, to notify tenants of upcoming service. This clear division prevents confusion and lets us focus on service delivery.
Interior unit cleaning is available when property managers coordinate tenant access or provide keys. Most apartment complex work focuses on exterior windows, which improves curb appeal without tenant scheduling complications. Common area interiors, including leasing offices, clubhouses, and fitness centers, can be cleaned without unit-by-unit coordination.
Yes. We maintain a $3 million liability insurance policy. Documentation is available upon request for property management vendor compliance requirements.
Every technician completes a two-week training program covering window cleaning methods, safety protocols, and our systematic approach. For multi-story work, technicians use water-fed pole systems from ground level, ladder systems with two-man safety protocols, harnesses, ropes, Cougar Paws (roof boots), and steep gear shorts.
Yes. We coordinate with property managers to schedule service around high-traffic periods. After-hours service is available for businesses and properties that need minimal disruption during operating hours.
Yes. Apartment complexes establishing regular cleaning schedules receive percentage discounts based on frequency. Properties bundling multiple services, such as windows and gutters, receive additional bundle discounts. Exact rates are customized during the facility assessment.
We primarily use water-fed pole systems with RODI (reverse osmosis deionized) purified water. This enables efficient ground-level cleaning for multi-story buildings without ladder repositioning for each window. Traditional hand-cleaning with Dawn and eco-friendly solutions is used where water-fed poles are not practical.
Frequency depends on property standards, tenant expectations, and environmental factors. Louisville’s wet springs, humid summers, and heavy fall leaf drop may warrant quarterly service for properties focused on curb appeal. Properties with high unit turnover may schedule cleanings around lease-up seasons to support marketing efforts.
We offer a streak-free satisfaction guarantee. If property managers identify quality issues, we return to address concerns at no additional charge. A different team may be dispatched if needed. The focus is on making it right.
Yes. We offer gutter cleaning as a standalone service or bundled with window cleaning. Services include debris removal and downspout flushing. We do not do gutter repairs or gutter whitening. For those services, we can refer a trusted partner.
We reschedule when conditions are unsafe, particularly when temperatures are below freezing or roofs are icy. For rain, water-fed pole cleaning can often proceed since purified water is used anyway. We coordinate with property managers to reschedule as soon as conditions allow.
Yes. We use multiple access methods depending on the building: water-fed poles from ground level, ladder systems with safety protocols, harnesses and ropes for roof work, and rappelling for certified jobs. We handle mid-rise buildings and assess extremely high-rise projects case-by-case.
We coordinate directly with property management for scheduling and scope. We do not contact residents directly. Property managers use their existing communication channels, such as email, community boards, or resident portals, to notify tenants of upcoming service. This clear division prevents confusion and lets us focus on service delivery.
Your apartment complex deserves a cleaning partner that understands property management. We are first responder-owned and operated, carry a $3 million insurance policy, and hold both BBB Accreditation and CLIPA Certification. Every technician is professionally trained through our two-week program.
Whether you need a one-time cleaning for lease-up or property turnover, a recurring contract with frequency discounts, or a bundled package combining window cleaning and gutter cleaning for additional savings, we build our service around your property’s needs.
Call 502-619-4676 to schedule your free on-site facility walk-through. Quotes are delivered within 24 hours of assessment. You handle residents. We handle cleaning. Louisville-owned, community-invested, and ready to serve your property.
